BROWN BAG MEETINGS

The Shared Services Implementation Team announced a change in location for the next group of brown bag meetings about the shared service center project.

At the monthly meetings, which began in March, the team provides updates on the planning process and answers questions. All campus employees are welcome to attend, with no preregistration necessary (seating is on a first-come, first-serve basis).

The meetings through the end of the year are scheduled from noon to 1 p.m. in this new location: King Lounge in the Memorial Union, on these dates:

• Thursday, Aug. 25
• Thursday. Oct. 18
• Tuesday, Nov. 10
• Thursday, Dec. 15

Organizational Excellence education and outreach

EARLIER COVERAGE

“Career Navigation Series: GPS for our rapidly changing work environment,” Dateline UC Davis (Aug. 4, 2011)

“Decision day Sept. 8,” Dateline UC Davis (April 8, 2011)

“Now the real work begins,” Dateline UC Davis (Jan. 28, 2011)

“Davis campus launches new voluntary separation program,” Dateline UC Davis (Jan. 14, 2011)

“Leaders lay out the groundwork, announce ‘significant change,'" Dateline UC Davis (Oct. 15, 2010)

Associate Vice Chancellor Karen Hull announced the hiring of Andrew Dunn as director of the shared service center that is now being developed for the Davis campus.

“Andrew is a strong leader and visionary in the area of shared services, with a strong commitment to customer service, continuous process improvement and development of employees within the SSC,” said Hull, who leads Human Resources and the shared service center project.

The center, a key element of the university’s Organizational Excellence Initiative, will serve six administrative units, handling select business processes in human resources, finance, payroll and information technology.

Dunn “has been highly successful in establishing shared service centers, having done so for four private-sector organizations,” Hull said in an e-mail announcing his appointment, effective Aug. 23. “These shared service centers were multifunctional and involved many of the complexities we are grappling with.”

Dunn held the positions of vice president, senior director or director from 1997 to 2010 at Guide Technologies Inc., Sunnyvale; Hitachi Data Systems Inc., Santa Clara; Solfocus Inc., Mountain View; and Check Point Software Technologies Inc.

As director of UC Davis’ shared service center, he picks up where Mike Iadanza left off after completing a six-month assignment as the program manager.

The detailed planning began in January, and campus administrators are preparing for the announcement of key decisions about the services that the center will provide, as well as staffing and resource requirements, and the service delivery model.

All this is based on the efforts of the Shared Services Implementation Team, including four “grass-roots” teams consisting primarily of administrative unit staff — people most familiar with the university’s hundreds of business processes.

The teams came together in February and set about identifying those processes, mapping them and streamlining them.

Project teams are now finishing their proposals on which processes should be transferred to the shared service center (and which ones should stay in departments and central units). Next comes the staffing model: how many people will be needed, and for what kinds of jobs.

Chancellor Linda P.B. Katehi is among the administrators who are scheduled to announce those decisions at a town hall from 10 to 11:30 a.m. Thursday, Sept. 8, in 123 Sciences Lecture Hall.

Reservations for the town hall are now being taken; click here and search for “SSC.” Or, you can watch the live webcast; look for the link on the UC Davis home page the morning of the town hall.

The center’s participating units:

• Administrative and Resource Management
• Office of the Chancellor and Office of the Provost
• External Relations and the Office of University Development
• Information and Educational Technology
• Office of Research (central administration, excluding academic units within the office)
• Student Affairs

The chancellor’s office and the provost’s office share a single administrative cluster, as do External Relations and University Development (the two units that formerly comprised University Relations).

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Organizational Excellence

Shared Service Centers